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As cyber threats continue to evolve, the Contact Center Association of the Philippines (CCAP) is pushing for collective action among business process outsourcing (BPO) companies to address cybersecurity vulnerabilities. In an industry that handles vast amounts of sensitive client information, cybersecurity has become an essential component of operational strategies. Failure to secure data could compromise not only the trust of global clients but also the competitiveness of the entire sector.
CCAP President Mickey Ocampo emphasized the importance of ongoing engagement and investment in security technologies to maintain the Philippines’ leadership in the global IT-BPM (Information Technology-Business Process Management) space. As Ocampo stated, "We must earn clients’ trust and assure them that their sensitive information is always handled with utmost integrity and security."
A report from the US Agency for International Development (USAID) has issued warnings as early as 2022 about the country's gaps in cybersecurity capacity. According to the report, as much as 75% of the BPO sector could be at risk if cyberattacks and fraud are not addressed comprehensively. These alarming statistics further highlight the need for proactive measures, including the recruitment of more cybersecurity professionals to support the industry’s growing needs.
The CCAP has also implemented systems to guide member companies in tackling online fraud and cybersecurity breaches. Ocampo stressed that cybersecurity must be a priority for every BPO company, with transparency and accountability being key factors in building and maintaining trust. He added that disruptions caused by breaches could lead to financial losses, damaged reputations, and diminished client confidence.
To further address these challenges, CCAP is organizing the Digital Trust Summit, set to take place on September 16. The event will gather industry leaders to share tools, strategies, and best practices to mitigate cybersecurity risks and enhance digital trust. This proactive approach by the CCAP demonstrates its commitment to equipping its members with the knowledge and resources they need to safeguard their operations in an increasingly risky digital landscape.
At Directpath Global Technologies (DGT), we understand the urgency of addressing these cybersecurity concerns. As a Managed Security Service Provider (MSSP), DGT offers a wide range of services including Mobile Threat Defense (MTD), Extended Detection and Response (XDR), Vulnerability Assessment and Penetration Testing (VAPT), and more. Our Artificial Intelligence Division allows us to provide customized cybersecurity solutions that fit the unique needs of each organization, ensuring not only protection but also enhanced operational efficiency.
The BPO industry must continue to demonstrate its commitment to cybersecurity to secure its position as a trusted global player. Companies that take cybersecurity seriously and invest in strong, resilient systems will be better equipped to navigate the digital age and protect their clients' valuable data.
Source: Philstar Global
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